Microsoft 365
Microsoft 365 Group Mailbox Cleanup
Delete stored Group messages older than 12 months without changing how members receive email.
- Article ID
- KB-0001
- Difficulty
- Easy
- Time required
- 5 minutes
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14 articles
Microsoft 365
Microsoft 365 Group Mailbox Cleanup
Delete stored Group messages older than 12 months without changing how members receive email.
- Article ID
- KB-0001
- Difficulty
- Easy
- Time required
- 5 minutes
Windows
Windows Hello PIN Error: “Something happened and your PIN isn’t available” (0x80090011)
Repair a broken Windows Hello PIN when sign-in fails and Windows reports Hello key creation failed with error 0x80090011.
- Article ID
- KB-0002
- Difficulty
- Advanced
- Time required
- 15–45 minutes
Outlook
Outlook Says “Disconnected” and Won't Send or Receive Mail
Get Outlook reconnected to Microsoft 365 when mail stops arriving and messages sit in the Outbox.
- Article ID
- KB-0003
- Difficulty
- Easy
- Time required
- 10 minutes
Outlook
Set Up an Out-of-Office Automatic Reply in Outlook
Schedule internal and external automatic replies so they switch on and off by themselves while you're away.
- Article ID
- KB-0004
- Difficulty
- Easy
- Time required
- 5 minutes
Windows
Windows PC Is Running Slow
A practical order of checks that fixes most slow Windows computers without buying new hardware.
- Article ID
- KB-0005
- Difficulty
- Easy
- Time required
- 30–60 minutes
Windows
Windows Update Fails to Install
Clear failed updates and repair the Windows update system when patches keep erroring out.
- Article ID
- KB-0006
- Difficulty
- Moderate
- Time required
- 30–90 minutes
Printers
Printer Shows Offline and Won't Print
Bring a network printer back online and stop it dropping off again every few days.
- Article ID
- KB-0007
- Difficulty
- Easy
- Time required
- 15–30 minutes
Printers
Scan to Email Stopped Working on the Copier
Fix SMTP authentication failures on a multifunction printer sending through Microsoft 365.
- Article ID
- KB-0008
- Difficulty
- Advanced
- Time required
- 30–60 minutes
Networking
Wi-Fi Keeps Disconnecting on a Laptop
Stop repeated wireless drop-outs that interrupt Teams calls and knock Outlook offline.
- Article ID
- KB-0009
- Difficulty
- Moderate
- Time required
- 20–40 minutes
Networking
VPN Won't Connect From Home
Work out whether the fault is the home network, the laptop or the account — and fix it.
- Article ID
- KB-0010
- Difficulty
- Moderate
- Time required
- 20–45 minutes
Security
How to Spot a Phishing Email
A 60-second checklist your whole team can use, plus exactly what to do if someone already clicked.
- Article ID
- KB-0011
- Difficulty
- Easy
- Time required
- 10 minutes
Security
Set Up Multi-Factor Authentication on Microsoft 365
Add the Microsoft Authenticator app and a backup method so a stolen password isn't enough.
- Article ID
- KB-0012
- Difficulty
- Easy
- Time required
- 10 minutes
Microsoft 365
Share Files Securely in OneDrive and SharePoint
Choose the right link type, add expiry and passwords for clients, and revoke access when a project ends.
- Article ID
- KB-0013
- Difficulty
- Easy
- Time required
- 10 minutes
QuickBooks
QuickBooks Multi-User Error H202
Restore multi-user access when a workstation can see the company file but can't reach the host's database service.
- Article ID
- KB-0014
- Difficulty
- Advanced
- Time required
- 30–60 minutes
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